Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Subject to the remedies you may have under the Australian Consumer Law, if you return a faulty, defective or incorrect product, we will offer one of the following (at our discretion):

• to replace the product or defective component;
• to repair the defect; or
• to refund the price paid for the product.

We reserve the right to inspect the returned product before determining whether a replacement, repair or refund is offered.

We may refuse your request for an exchange or refund if:

• the product has been thrown away, destroyed, lost, misused, or damaged through no fault of RHPL; or
• the product has been dealt with, or used contrary to, the manufacturer’s instructions we provided you with.

We will pay the postage costs for returning products where there is a valid claim that a product was faulty or defective.

A restocking fee of 17.5% is charged on the goods to be returned.

We do not offer refunds or exchanges if you change your mind.

We will not accept return of goods that have been custom made for you (including custom signs and gutter mesh that is custom cut/width, profiles for Spandex, Longspan and Bullnose).

Please carefully read the specifications on our Website before placing an order. We do not offer refunds or exchanges if a product is incompatible with your equipment.

To complete your return, we require a receipt or proof of purchase.

Please let us know at info@bmco.com.au and return the product within 30 days of delivery.